Policies FAQ
This local website is operated by Mailbox Repair Service LLC (“MRS,” “we,” “us,” or “our”).
Effective Date: March 21, 2026
This Policies FAQ is provided for general convenience and summary purposes only. It does not replace the full terms of any applicable policy, estimate, invoice, or written agreement. If there is any conflict between this FAQ and a controlling written policy or signed agreement, the controlling written policy or signed agreement will govern.
Are all payments final?
Not automatically in every situation. Because many projects involve scheduling commitments, material purchases, site visits, labor reservations, custom ordering, and partially or fully completed work, refunds are not automatically available.
Refund requests are reviewed based on the status of the project, materials ordered, labor reserved, work performed, and applicable law. Please review the Payments & Refunds Policy for more information.
Why do you require deposits?
Deposits help reserve labor, scheduling, materials, and project resources. A deposit may be required depending on project size, scope, timing, custom materials, special-order items, or scheduling needs.
Deposits are generally applied to the final balance, but some or all of a deposit may become non-refundable once labor is reserved, materials are ordered, special-order items are requested, or project resources are committed. Please review the Payments & Refunds Policy for more information.
What if weather, access, or material delays affect my job?
Scheduling dates and arrival windows are generally estimates unless we state otherwise in writing. Dates may shift due to weather, safety concerns, access issues, crew availability, prior job delays, utility issues, approvals, permit issues, supplier delays, or material availability.
If a delay occurs, we will try to reschedule within a commercially reasonable timeframe. Please review the Payments & Refunds Policy and any written project communications for more information.
What does your workmanship warranty cover?
For qualifying work performed directly by Mailbox Repair Service LLC and paid in full, we provide a limited workmanship warranty for one (1) year from substantial completion.
If we determine that covered workmanship was defective, our sole obligation, at our option, is to repair or re-perform the affected portion of the work. Please review the Limited Workmanship Warranty for the full terms.
What is not covered by the workmanship warranty?
The workmanship warranty does not cover many excluded causes, including weather, ground movement, irrigation or drainage issues, impacts, vandalism, theft, third-party alterations, hidden conditions, customer-directed placement decisions, cosmetic-only conditions, misuse, normal wear and tear, or unpaid work.
The full list of exclusions appears in the Limited Workmanship Warranty.
Do materials have their own warranty?
Materials, products, components, hardware, mailbox units, inserts, finishes, paint, coatings, brick, stone, veneer, mortar, caps, plaques, posts, fasteners, and similar items are generally covered only to the extent of any applicable manufacturer, supplier, or product warranty, if any.
Exact matches in brick, stone, mortar, paint, texture, finish, sheen, aging, weathering, or patina are not guaranteed.
How do I request warranty service?
To request warranty review, contact us within thirty (30) days after discovering the issue and within the applicable one-year workmanship period.
Please include:
property address;
invoice number, if available;
photos and/or video;
a brief description of the issue; and
your preferred contact information.
We may request more information or schedule an inspection before determining whether coverage applies. Please review the Limited Workmanship Warranty for more information.
Are you affiliated with the United States Postal Service?
No. Mailbox Repair Service LLC is an independent service provider and is not affiliated with, endorsed by, or acting on behalf of the United States Postal Service (USPS).
USPS-controlled locks, arrow locks, master access, centralized delivery approvals, and certain mailbox placement or equipment approvals remain under USPS authority where applicable.
Do you handle USPS placement requirements or final approvals?
We may provide general guidance based on common mailbox placement considerations, but unless our written scope of work expressly states otherwise, the customer remains responsible for confirming final placement, mailbox type, setbacks, height, HOA requirements, municipal requirements, permit requirements, community rules, and any other property or regulatory requirements that apply to the project.
USPS guidance or approval may apply to mailbox placement, curbside height and setback, wall-mounted changes, and certain cluster or centralized delivery equipment.
Can you install cluster box units or centralized mailbox equipment?
Possibly, depending on the project, property conditions, equipment availability, approvals, access, permitting requirements, and written scope of work.
Some cluster mailbox or centralized delivery projects may require coordination with the property owner, HOA, property manager, municipality, builder, supplier, or USPS.
What are trip fees, mobilization fees, or late-change charges?
If a customer cancels or reschedules on short notice, or if we arrive and cannot reasonably perform the work for reasons outside our control, we may charge a reasonable mobilization, wasted-trip, rescheduling, or project-related fee, along with any non-returnable material costs or project-specific costs already incurred.
Please review the Payments & Refunds Policy for more information.
Which payment methods do you accept?
Unless otherwise stated in writing, invoices are generally due upon receipt.
We may accept major credit cards, ACH, check payable to Mailbox Repair Service LLC, cash, or other payment methods approved by us.
What if I believe there is a billing problem or dispute?
Please contact us first at support@mailboxrepairservice.com and include the invoice number, service address, and a written description of the concern.
We request an opportunity to review and attempt to resolve the issue before it escalates. Nothing in our policies is intended to waive any non-waivable rights under applicable law.
Do you use cookies, analytics, or advertising tools?
This website may use cookies and similar technologies for functionality, security, performance, analytics, call tracking, communications, and website operations.
This website may also use tools connected to GoDaddy Managed WordPress, WordPress, Elementor, website plug-ins, Google services, analytics tools, form tools, maps, call tracking, or advertising measurement tools, depending on the site configuration.
You can review available choices in our Cookie Policy, Privacy Policy, and Privacy Choices page.
Do you sell personal information?
As of the Effective Date, we do not intentionally sell personal information for money.
However, depending on website configuration and applicable law, some advertising, analytics, or measurement technologies may be regulated as “sharing,” “targeted advertising,” or a similar category under certain privacy laws. Please review the Privacy Policy, Cookie Policy, and Privacy Choices page for more information.
Can I request access, deletion, correction, or other privacy choices?
Depending on where you live and whether a particular privacy law applies to us, you may be able to request access, deletion, correction, portability, or certain opt-outs.
To submit a request, email support@mailboxrepairservice.com with the subject line “Privacy Request.”
Please review the Privacy Policy and Privacy Choices page for more information.
Do you offer accessible formats or accessibility assistance?
Yes. If you experience difficulty using our website or need information in an alternative format, contact us and include:
the page or feature involved;
a brief description of the issue; and
your preferred way for us to contact you.
Please review the Accessibility Statement for more information.
Can I request a certificate of insurance?
If a certificate of insurance is available for the project or request, contact us at support@mailboxrepairservice.com and include the property or company name, requested certificate holder information, deadline, and any related requirements.
Who performs the work?
Many projects may be performed directly by Mailbox Repair Service LLC.
In some situations, work may involve subcontractors, referral partners, local providers, independent contractors, or other third-party service providers. If a project is performed by a non-MRS party, that party’s own contract terms, payment terms, warranty terms, and service terms may apply unless MRS expressly agrees otherwise in writing.
How can I contact you?
Mailbox Repair Service LLC
PO Box 756
Norman, OK 73070
Email: support@mailboxrepairservice.com