Terms of Service
This local website is operated by Mailbox Repair Service LLC (“MRS,” “we,” “us,” or “our”).
Effective Date: March 21, 2026
These Terms of Service (“Terms”) govern your use of this website, your requests for estimates or services, and any services, communications, or transactions provided directly by Mailbox Repair Service LLC through this local branded website.
USPS Notice
Mailbox Repair Service LLC is an independent service provider and is not affiliated with, endorsed by, or acting on behalf of the United States Postal Service (USPS).
USPS-controlled locks, arrow locks, master access, centralized delivery approvals, and certain mailbox placement or equipment approvals remain under USPS authority where applicable.
1. Overview
These Terms apply to this website and to related communications, estimates, scheduling, invoices, service requests, and services offered by Mailbox Repair Service LLC.
By accessing or using this website, requesting an estimate, communicating with us, approving work, making payment, or using our services, you agree to these Terms.
If you do not agree to these Terms, do not use this website or our services.
2. Eligibility and Authority
You represent that you are at least the age of majority in your jurisdiction and that you have the legal authority to request services, provide instructions, approve work, and make payments relating to the property or project involved.
If you act on behalf of a property owner, business, HOA, management company, apartment community, or other entity, you represent that you are authorized to bind that person or entity.
3. Electronic Communications
You agree that we may communicate with you electronically, including by email, text message, website posting, electronic invoice, or similar means, regarding estimates, scheduling, project updates, invoices, warranty matters, customer service, and other service-related communications.
If you provide a phone number or email address, you consent to receive service-related communications at that number or address.
If we send marketing emails or marketing text messages, we will do so subject to applicable law and available opt-out methods.
If we use automated technologies, prerecorded messages, or marketing text messaging in the future, we intend to do so only where we believe we have the consent or other permission required by applicable law.
You may opt out of marketing texts by replying STOP where applicable, and marketing emails by using the unsubscribe method provided in the message. Service-related, safety-related, warranty-related, legal, or administrative communications may still be sent where permitted.
Calls may be monitored or recorded where permitted by law and, where required, subject to notice or consent at the time of the call.
4. Changes to These Terms
We may update these Terms from time to time. When we do, we will update the Effective Date above.
Your continued use of this website or our services after updated Terms are posted means the updated Terms will apply to future interactions, subject to applicable law.
5. Scope of Work
Any services we provide are limited to the scope described in the applicable written estimate, invoice, proposal, work order, text approval, email approval, or other written approval provided by us and accepted by you.
Unless expressly stated otherwise in writing, anything not specifically included in the written scope of work is excluded.
Examples of issues that may require revised scope, pricing, or scheduling include hidden conditions, unstable structures, unexpected concrete depth, unsuitable substrates, unmarked utilities, drainage issues, access problems, material substitutions, compatibility issues, HOA requirements, permit requirements, USPS-related requirements, or customer-requested changes.
6. Estimates and Pricing
Estimates are based on the information reasonably available at the time of quoting. Final pricing may change if site conditions, scope, materials, access, compatibility, customer requests, safety concerns, approvals, permitting requirements, or other project conditions differ from what was originally known.
Unless we expressly identify a quote in writing as fixed-price, estimates are estimates only.
If pricing needs to change before additional work proceeds, we will seek approval before performing the added or revised work, except where immediate action is reasonably necessary to address an active safety concern, protect property, or secure the work area.
Unless otherwise stated in writing, estimates may expire after the period stated in the estimate or, if no period is stated, after a commercially reasonable time.
7. Scheduling and Timing
Scheduling dates, arrival windows, and completion timeframes are estimates unless we expressly state otherwise in writing.
Dates may change due to weather, safety concerns, access issues, prior job overruns, illness, utility issues, third-party delays, permit issues, supplier delays, material delays, force majeure events, or other conditions beyond our reasonable control.
We will make commercially reasonable efforts to reschedule affected work.
8. Customer Responsibilities
You are responsible for providing reasonably safe and workable access to the project site and for taking reasonable steps needed for us to perform the work.
This includes, where applicable:
providing accurate project information;
providing clear access to the work area;
securing pets;
moving vehicles, obstacles, or debris as needed;
obtaining permissions or approvals needed from owners, managers, HOAs, municipalities, or others;
arranging utility marking where appropriate, including calling 811 when required; and
informing us of known hazards, underground lines, irrigation, low-voltage systems, private utilities, or unusual site conditions.
We are not responsible for delays, added costs, or damage caused by inaccurate, incomplete, missing, or late information provided by you or by third parties acting for you.
9. Permits, HOA, USPS, and Local Requirements
Unless we expressly agree otherwise in writing, you are responsible for obtaining and maintaining any permits, approvals, permissions, HOA approvals, municipal approvals, builder approvals, property-management approvals, or other authorizations required for the requested work.
Unless our written scope of work expressly states otherwise, you are also responsible for confirming final placement, setbacks, mailbox height, mailbox type, and other compliance matters that may apply to the project.
We may provide general guidance based on common mailbox practices, but we do not guarantee approval by USPS, an HOA, a municipality, a builder, a property manager, or any other third party.
10. Cluster Box Units, Centralized Mailboxes, and Special Equipment
Projects involving cluster box units, centralized mailbox equipment, 4C equipment, apartment mailboxes, commercial mailboxes, or similar systems may require additional approvals, coordination, site review, supplier requirements, USPS-related coordination, permitting, or third-party involvement.
Availability of those services may depend on equipment, approvals, site conditions, location, access, contractor availability, scope, and written agreement.
11. Payments and Deposits
Payments, deposits, invoices, rescheduling fees, trip charges, refunds, and related matters are governed by our Payments & Refunds Policy, which is incorporated into these Terms to the extent applicable.
Unless otherwise stated in writing, invoices are due upon receipt.
We may require a deposit before scheduling, dispatching, reserving labor, ordering materials, or beginning work.
Returned, declined, reversed, disputed, or dishonored payments may delay scheduling or suspend work until resolved.
12. Cancellations, Rescheduling, and Trip Charges
Cancellations, late rescheduling, wasted trips, and inability to perform work due to no access, unsafe conditions, missing approvals, blocked work areas, or similar issues may result in reasonable charges, as described in our Payments & Refunds Policy or project documents.
Special-order or non-returnable materials may also affect what amounts, if any, are refundable.
13. Title to Materials and Risk of Loss
Unless otherwise required by law, title to separately identifiable materials that have not been paid for remains with us until paid in full.
For installed work or delivered materials, risk of loss may pass upon substantial completion, installation, or delivery to the site, depending on the nature of the project and the status of the work.
14. Limited Workmanship Warranty
Workmanship, warranty claims, exclusions, and limitations are governed by our Limited Workmanship Warranty, which is incorporated into these Terms to the extent applicable.
Unless expressly stated otherwise in writing, materials are covered only to the extent of any manufacturer, supplier, or product warranty, if any.
Exact matches in brick, stone, mortar, paint, texture, finish, sheen, age, weathering, or appearance are not guaranteed.
15. Utilities, Hidden Conditions, and Property Risks
You are responsible for identifying known utilities, underground lines, irrigation lines, private wiring, drainage issues, and similar hazards, and for arranging utility locating where appropriate.
We are not liable for damage or delay caused by hidden conditions, unmarked or inaccurately marked utilities, unknown site conditions, unstable structures, unsuitable substrates, underground obstructions, or conditions that could not reasonably be identified before work began.
Reasonable site disturbance may occur during performance of the work. Unless specifically included in the written scope of work, landscaping restoration, irrigation repair, repainting, re-sodding, or similar restoration work is not included.
16. Subcontractors, Referral Partners, and Third-Party Providers
We may use employees, subcontractors, suppliers, referral partners, local providers, or other providers to perform or support all or part of a project.
In some cases, we may refer you to or coordinate with an independent provider. If a project or portion of a project is performed by a non-MRS party, that party’s own contract terms, payment terms, refund terms, warranty terms, licensing status, insurance, and service terms may apply unless we expressly agree otherwise in writing.
MRS is not responsible for the acts, omissions, warranties, pricing, scheduling, licensing, insurance, or service obligations of independent third-party providers unless expressly stated in a written agreement signed by MRS.
17. Website Platform and Third-Party Tools
This website may be built, hosted, or managed using GoDaddy Managed WordPress, WordPress, Elementor, website themes, plug-ins, forms, analytics tools, maps, call tracking tools, security tools, and other third-party services.
We do not control all third-party tools, updates, plug-ins, software, or service providers, and we are not responsible for interruptions, errors, accessibility limitations, security issues, or changes caused by third-party platforms or tools outside our reasonable control.
18. Website Content and Acceptable Use
You may use this website only for lawful purposes related to learning about our services, contacting us, or requesting services.
You may not:
use the website in violation of law;
interfere with website functionality or security;
upload malicious code;
use bots, scraping tools, or automated methods in a way that harms or burdens the site;
impersonate another person; or
copy, reproduce, republish, or exploit website content beyond what is allowed by law without our written permission.
19. Intellectual Property
The website, its design, text, graphics, branding, layout, and content are owned by us or used with permission, except where otherwise indicated.
Except for limited personal, non-commercial use consistent with these Terms, no rights are granted to you without our written consent.
20. Photos, Reviews, and User Content
If you submit reviews, testimonials, comments, photos, videos, or other content to us, you represent that you have the right to provide that content.
You grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and publish that content for business purposes, subject to applicable law and any specific written limitation we agree to.
If we photograph or document a project, we may use non-identifying project images for internal documentation, estimate support, warranty records, training, portfolio examples, or business operations.
If we wish to use identifying customer content for public-facing marketing in a way that is not reasonably implied by the project relationship, we may request additional permission where appropriate.
21. Third-Party Tools and Links
This website may include or rely on third-party tools, services, providers, widgets, maps, payment processors, scheduling tools, analytics tools, call tools, forms, or links to third-party websites.
We do not control all third-party tools or websites and are not responsible for their content, availability, policies, accessibility, security, or practices.
Your use of third-party services may also be governed by those third parties’ own terms or privacy policies.
22. Privacy, Cookies, Accessibility, and Related Policies
Your use of this website is also subject to our applicable posted policies, including our Privacy Policy, Cookie Policy, Privacy Choices page, Accessibility Statement, Payments & Refunds Policy, and Limited Workmanship Warranty, each as applicable.
Our Policies FAQ is provided for convenience and summary purposes only and does not override these Terms or any controlling written policy or signed project agreement.
23. Disclaimer of Warranties
To the fullest extent permitted by applicable law, this website and all non-warranty portions of our services are provided on an “as is” and “as available” basis.
Except for any written workmanship warranty or other express written commitment we make, we disclaim all warranties not expressly stated, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
Nothing in these Terms is intended to limit any non-waivable rights you may have under applicable law.
24. Limitation of Liability
To the fullest extent permitted by applicable law, our total liability arising out of or relating to this website, our services, or these Terms will not exceed the amount actually paid to us for the specific work or service giving rise to the claim.
To the fullest extent permitted by applicable law, we will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of use, loss of value, loss of data, delay damages, lost profits, substitute contractor costs, third-party repair costs, or related expenses.
Nothing in these Terms excludes liability to the extent such liability cannot legally be excluded or limited.
25. Indemnity
To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Mailbox Repair Service LLC and its owners, managers, employees, subcontractors, referral partners, and agents from third-party claims, losses, damages, liabilities, and expenses arising out of your breach of these Terms, your misuse of the website, your violation of law, or your inaccurate instructions, approvals, permissions, or representations, except to the extent caused by our own gross negligence, willful misconduct, or other liability that cannot legally be disclaimed.
26. Force Majeure
We are not liable for delay or failure to perform caused by events beyond our reasonable control, including severe weather, natural disasters, supply disruptions, labor issues, utility failures, government actions, transportation delays, acts of war, epidemics, civil unrest, supplier delays, permit delays, or similar events.
27. Governing Law
These Terms are governed by the laws of the State of Oklahoma, without regard to conflict-of-law principles, except to the extent that non-waivable consumer protection or similar laws of another jurisdiction must apply.
28. Informal Dispute Resolution
Before filing a lawsuit or arbitration demand, the parties agree to try in good faith to resolve the dispute informally.
A party initiating a dispute should send written notice describing the issue, the requested resolution, and supporting information.
The parties will then attempt to resolve the matter within thirty (30) days, unless a shorter period is required by law or immediate relief is reasonably necessary.
29. Arbitration, Small Claims, and Class Waiver
Except where prohibited by applicable law, and except for claims eligible for small claims court, disputes that are not resolved informally may be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable Consumer Arbitration Rules in effect at the time the claim is filed.
Unless applicable law requires otherwise, arbitration may be conducted by documents, phone, video, or in a location reasonably determined under the applicable rules.
Either party may elect to pursue an eligible claim in small claims court on an individual basis instead of arbitration.
To the fullest extent permitted by applicable law, claims may be brought only on an individual basis and not as a class, collective, coordinated, mass, or representative action.
If this arbitration section is found unenforceable as to a particular claim or party, then that claim or dispute may proceed in a court of competent jurisdiction, and the remainder of these Terms will continue to apply to the fullest extent permitted by law.
30. Judicial Forum if Arbitration Does Not Apply
If arbitration does not apply, or if a court determines arbitration cannot be enforced for a particular dispute, then, except where prohibited by applicable law, the parties agree that the dispute will be brought in a court of competent jurisdiction located in Oklahoma, unless applicable law requires a different forum.
31. No Waiver
Failure by us to enforce any provision of these Terms is not a waiver of that provision or any other provision.
32. Severability
If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted or, if necessary, severed, and the remaining provisions will remain in full force to the fullest extent permitted by law.
33. Assignment
You may not assign these Terms without our written consent.
We may assign these Terms in connection with a merger, acquisition, financing, restructuring, reorganization, sale of assets, or transfer of business operations.
34. Entire Agreement
These Terms, together with any controlling estimate, invoice, signed agreement, written scope of work, and incorporated policies that apply to the transaction, form the entire agreement between you and us regarding the website and services addressed by those documents.
If there is a conflict between these Terms and a signed project-specific agreement or more specific written scope document, the more specific signed or project-specific document will control for that project.
35. Contact Information
Mailbox Repair Service LLC
PO Box 756
Norman, OK 73070
Email: support@mailboxrepairservice.com